Terms of Service

Introduction

Welcome to Kitoro! These Terms of Service ("Terms") govern your use of the Kitoro platform and services operated by Mira Learning Lab GmbH ("Kitoro," "we," "us," or "our"), a company registered in Switzerland (UID: CHE-153.288.596).

By accessing or using Kitoro, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.

Definitions

• "Service" means the Kitoro AI-powered marketing, sales, and support platform
• "User," "you," or "your" means the individual or entity using the Service
• "Content" means text, images, videos, documents, and other materials
• "AI-Generated Content" means content created or suggested by our AI systems
• "Connected Services" means third-party platforms you integrate with Kitoro

Account Registration

Eligibility

You must be at least 16 years old and capable of entering into a binding contract to use Kitoro. By creating an account, you represent that you meet these requirements.

Account Information

You agree to:

• Provide accurate and complete registration information
• Keep your account information up to date
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access

Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for losses caused by unauthorized use of your account.

Use of Services

License Grant

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use Kitoro for your internal business purposes, subject to these Terms.

Acceptable Use

You agree to use Kitoro only for lawful purposes. You will not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Upload or distribute malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of the Service
• Use the Service to send spam or unsolicited messages
• Generate content that is defamatory, fraudulent, or misleading
• Impersonate others or misrepresent your affiliation
• Use automated tools to scrape or extract data from the Service
• Resell or redistribute access to the Service without authorization

Connected Services

When you connect third-party services (social media accounts, email, calendar, cloud storage), you:

• Authorize us to access data from those services as needed to provide our features
• Confirm you have the right to grant such access
• Acknowledge that those services have their own terms and privacy policies
• Accept responsibility for complying with their terms

Content

Your Content

You retain ownership of all Content you upload to Kitoro. By uploading Content, you grant us a worldwide, royalty-free, non-exclusive license to:

• Store, process, and display your Content
• Use your Content to provide and improve the Service
• Generate AI-powered insights and suggestions based on your Content

This license ends when you delete your Content or close your account, except for Content shared with others or published to Connected Services.

AI-Generated Content

Nature of AI Services: Kitoro uses artificial intelligence to generate marketing content, sales outreach, customer support responses, and strategic recommendations. While we strive for quality and accuracy:

• AI-Generated Content may contain errors or inaccuracies
• AI-Generated Content requires your review before use
• You are responsible for verifying factual claims in AI-Generated Content
• AI outputs are suggestions, not professional advice

Your Responsibility: You must review and approve all AI-Generated Content before it is published or sent. Our approval mechanisms (web dashboard, WhatsApp, Telegram) are designed to facilitate this review. Publishing or sending AI-Generated Content without review is at your own risk.

Ownership: AI-Generated Content created for you becomes your property upon generation. You may use, modify, and publish it as you see fit, subject to these Terms.

Our Content

All content provided by Kitoro, including text, graphics, logos, user interface designs, and software, is our property or that of our licensors and is protected by intellectual property laws. You may not copy, modify, or distribute our content without written permission.

Payments and Billing

Subscription Plans

Certain features require a paid subscription. By subscribing, you agree to:

• Pay all applicable fees as described on our pricing page
• Provide valid payment information
• Authorize recurring charges for subscription renewals

Credits

Some plans include monthly credits for AI operations. Unless otherwise specified:

• Credits do not roll over to the following month
• Unused credits expire at the end of each billing period
• Additional credits may be purchased separately

Price Changes

We may change our prices with 30 days' notice. Continued use after the price change takes effect constitutes acceptance of the new pricing.

Refunds

Subscription fees are generally non-refundable. However:

• You may cancel at any time to prevent future charges
• We may offer refunds at our discretion for service issues
• Statutory refund rights under applicable law are preserved

Taxes

Prices exclude applicable taxes. You are responsible for all taxes associated with your use of the Service, except for taxes based on our income.

Intellectual Property

Trademarks

"Kitoro" and our logos are trademarks of Mira Learning Lab GmbH. You may not use our trademarks without written permission.

Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, royalty-free license to use and incorporate such feedback without obligation to you.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We process personal data in compliance with:

• The EU General Data Protection Regulation (GDPR)
• The Swiss Federal Data Protection Act (nDSG)
• Other applicable data protection laws

For business customers requiring a Data Processing Agreement (DPA), please contact us at privacy@kitoro.com.

Third-Party Services

Kitoro integrates with various third-party services. We are not responsible for:

• The availability or functionality of third-party services
• Changes to third-party APIs that affect our integrations
• Content or practices of third-party services
• Losses arising from third-party service disruptions

Service Availability

Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. We may temporarily suspend the Service for:

• Scheduled maintenance (with advance notice when possible)
• Emergency repairs
• Security incidents
• Factors beyond our reasonable control

Modifications

We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice for material changes that negatively affect your use.

Term and Termination

Term

These Terms are effective until terminated by either party.

Termination by You

You may close your account at any time through your account settings or by contacting us.

Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• Your use poses a security risk
• We are required to do so by law
• We discontinue the Service

We will provide notice before termination except where prohibited by law or where immediate action is necessary.

Effect of Termination

Upon termination:

• Your license to use the Service ends immediately
• We will delete your data according to our Privacy Policy
• Provisions that by their nature should survive will continue (including indemnification, limitation of liability, and dispute resolution)

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR RELIABILITY OF AI-GENERATED CONTENT

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, or error-free
• AI-Generated Content will be accurate, complete, or suitable for your purposes
• Defects will be corrected

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from or related to these Terms or the Service shall not exceed the amounts you paid us in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption
• We shall not be liable for damages arising from AI-Generated Content that you publish or send without adequate review

These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations of liability. In such cases, our liability will be limited to the greatest extent permitted by law.

Indemnification

You agree to indemnify and hold harmless Mira Learning Lab GmbH (operating as Kitoro), its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you upload or publish through the Service

Dispute Resolution

Governing Law

These Terms are governed by the laws of Switzerland, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms shall be resolved exclusively in the courts of Zurich, Switzerland, unless applicable consumer protection laws provide otherwise.

Informal Resolution

Before initiating formal proceedings, you agree to contact us to attempt informal resolution. We will try to resolve disputes within 30 days.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Kitoro regarding the Service.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

Notices

We may provide notices to you via email, in-app notifications, or posting on our website. Notices to us should be sent to hello@kitoro.com.

Language

These Terms are written in English. If translated, the English version prevails in case of conflict.

Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Email to your registered address
• Prominent notice in the application
• At least 30 days before changes take effect

Continued use after changes take effect constitutes acceptance of the modified Terms.

Contact Information

For questions about these Terms, please contact us:

Email: hello@kitoro.com

Legal Inquiries: legal@kitoro.com

Postal Address: Mira Learning Lab GmbH Kirchgasse 3 8560 Märstetten Switzerland

Last updated: January 2026